Contact Centre
Outsourced contact centre services that support your operations
Get in touch today
Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.
If you’d prefer to have a chat, you can also call us on +44(0) 1664 485000
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With Hallmark’s outsourced contact centre services, our specialist customer services team acts as an extension of your brand, allowing you to deliver an exceptional customer experience without the headache and costs of resourcing in-house.
Our approach to delivering professional, high quality customer services is all about collaboration. From the outset we will invest time getting to know your business and your products and will continually work with you and your team to ensure we are fully informed and prepared to handle seasonal peaks, new product launches and campaigns in order to provide your customers with helpful, knowledgeable support.
Through our intelligent reporting system, we can monitor call statistics and provide accurate forecasts that ensure we are running efficiently and cost-effectively.
Hallmark’s outsourced contact centre services
Whether you’re a new business looking to grow or have been established for some time and are looking to outsource your overflow calls, our experienced and highly trained customer support team can handle customer queries both pre and post-sale, process orders and deal with complaints and returns management, if required, whether that’s over the phone, email, social media or web chat.
Our outsourced contact centre services are completely flexible and can be tailored to provide support where you need it. They effectively complement our fulfilment services to provide a single-source fulfilment solution, but can also be used as a stand-alone service.
Frequently Asked Questions
How will you answer our calls?
Our experienced contact centre team will answer your calls as if we were your in-house customer services representatives, giving your customers a seamless experience. We will work with you to establish your specific tone, boundaries and FAQs to ensure we mirror you and your business.
Can Hallmark just do some elements of customer services?
Absolutely. Our contact centre services are completely flexible. We can look after all of your customer services or just some elements. For example, we could just take order calls but not queries, or vice versa, or we could purely handle your customer emails, or act as an overflow for your own contact centre. Whatever level of support you need, together we can find a solution that works for you.
How will you deal with our customers’ queries?
Our experienced and empathetic contact centre team act as an extension of your brand, taking on board your tone and values. We’ll work closely with you to establish boundaries and build up a suite of FAQs to manage customer queries and promote first contact resolution wherever possible.
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