The Leisure Pass Group is the largest attraction pass company in the world comprising Boston-based Smart Destinations, parent company Go City Card, The New York Pass and UK-based Leisure Pass Group. The Leisure Pass Group operates passes in 33 destinations across 16 countries and 5 continents.

Hallmark provides picking, packing and dispatch of individual orders for attraction admission passes, guide books and travel cards for a majority of destination cities. We also provide the customer service support for the Leisure Pass Group, guiding tourists through the ordering process, assisting with attraction queries and helping customers whenever possible.

Tourists visit all year round and Hallmark’s operations are constantly there to support the Leisure Pass group. Their dedicated client account manager works closely with them throughout the year to ensure a first-class, seamless service is delivered, to plan for busy periods, including Christmas and the summer months and to manage unexpected peaks or incidents.

It is great for Leisure Pass Group to enlist the services of Hallmark Consumer Services and have them as partners. Their customer relations team is very efficient and allows us to focus on perfecting our products whilst keeping our customers satisfied. Hallmarks’ warehouse facility runs like clockwork; this gives us peace of mind that our many different products are in safe hands and are delivered promptly and safely to our agents, customers and redemption centres.

Minesh Patel Head of Operations and Print Production, Leisure Pass Group

Hallmark has worked with the Leisure Pass Group to develop and improve many in-house processes which allow for a slick turnaround of orders, including dispatching stock to redemption centres and customers worldwide.

We also provide access to our online portal, which allows Leisure Pass Group to manage their stock levels at the touch of a button, something which is very handy when working with large volumes.

See our E-fulfilment services