Fulfilment services for charities

Hallmark Consumer Services works with a number of charities and recognises that the relationship with your supporters is more than a single transaction. Your friendly and proactive client account manager will work closely with you to ensure that each touch point with your charity, whether that’s through your online shop, receiving their order or through our customer contact centre, is a positive experience.

Whatever fulfilment support you need, Hallmark can deliver.

Our charity fulfilment services

Our charity fulfilment services ensure your products are delivered in the most efficient and cost-effective way possible, providing flexible solutions so that you can focus on making a difference.

From simple pick and pack fulfilment to more complicated kit assembly and collation and direct mail, the team at Hallmark can take care of it. We can provide customised, sustainable packaging to best represent your charity, if that’s important to you and your supporters and quickly scale our services to support you with seasonal demands or one-off campaigns.

We can also provide a professional yet friendly contact centre to help you with inbound calls and order queries. Our highly trained and empathetic team offer multi-channel communications via phone, email, web chat and social media. Our contact centre services can be combined with our fulfilment solutions or used as a standalone service.

Speak to one of our specialist charity fulfilment experts and we can talk through your requirements and find the best solution together.