Client case study: Hair care industry
This UK-based organisation sells hair care products such as shampoos, hair masks, frizz oil and more, and has been a client of Hallmark’s since 2021.
How we help
We provide both warehousing and pick and pack fulfilment services and organise the shipping of various sizes of UK orders as required. At Hallmark we are pleased to deliver direct-to-consumer (DTC) fulfilment as well as B2B trade fulfilment.
We also keep up to date on legal regulations and generate the legally required Dangerous Goods paperwork for their overseas clients to ensure all operations meet the necessary requirements and that the client does not have to worry about this.
How we work
After learning about the client and the ways in which it works we decided to have weekly meetings with the operations team to ensure everything continues to go smoothly.
We also have quarterly and annual business reviews to discuss interesting and useful aspects about its fulfilment that the client may not be aware of, and how it can be improved. For these meetings we present insights formed from the data we continuously glean from our intelligent reporting systems.
