Client case study: school uniform provider
Our client is the number one supplier of independent school uniform and sportwear to over 230 schools across the UK. Based in Oundle, they have been established for over 20 years.
How we help
We provide a flexible contact centre service where we assist customers in placing orders, give technical and product advice and make recommendations to ensure any complaints are handled correctly.
We currently do this via phone and email channels however web chat services will be available in the near future.
How we work
We developed a meeting cadence that works for everyone which includes the client spending one day a week on site supporting the contact centre team during peak and we have monthly catch ups outside of peak to ensure operations are running smoothly and all topics are addressed.
For an effective year we have a January forecast, a June pre-peak planning session and an October post-peak review session which is attended by our Business Manager, Client Manager, Contact Centre Manager, supervising agents and the client.
