Fulfilment

Flexible, agile ecommerce fulfilment services you can rely on

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

If you’d prefer to have a chat, you can also call us on +44(0) 1664 485000

Related Services

With Hallmark Consumer Services as your fulfilment partner, you’ll have confidence and peace of mind that your orders are in safe hands, leaving you to concentrate on the things you do best.

From the outset, our experienced and friendly client managers will work with you to get under the skin of your business – to understand your goals, your products, your processes and your customers – so that together we can tackle your fulfilment challenges.

We are committed to finding positive solutions for every fulfilment requirement, in fact we’ve yet to come across an ecommerce fulfilment challenge we can’t solve!

Hallmark’s ecommerce fulfilment services

From the moment we receive your products to when they are shipped, and beyond, our reliable systems and personable team ensures you and your customers receive a first-class ecommerce fulfilment service.

You’ll benefit from our knowledge and expertise throughout the fulfilment process from shopping basket design advice, seamless web integrations, secure payment processing and sustainable packaging options to efficient returns management, a wide carrier network and flexible shipping options.

Our ecommerce fulfilment experience combined with our agile services and responsiveness allows us to bring solutions that are adapted to suit your business and sales trends, whether you are a small start-up or an established multi-channel retailer.

Frequently Asked Questions

Can I monitor my sales and stock levels?

Yes, our sophisticated online client portal produces a range of real-time reports that are accessible 24/7. Our state-of-the-art warehousing system also produces intelligent, rich information to help you understand your clients better.

As well as our ‘standard’ stock and sales reports, we can tailor reports to suit your needs.

Do you post overseas as well as the UK?

We utilise numerous carriers and can post to the UK, EU and Rest of World.

How are returns handled & do they come to me or you?

We can provide a PO Box returns address if you would like us to handle your returns.

We can report to you on a weekly or monthly basis the number of faulty/damaged goods, refunds etc.

How will you receive my orders?

We will integrate with your e-commerce platform and receive your orders directly into our order processing software.

If this is not possible we will discuss what is the most practical and inexpensive way to pull your orders.

Are my customers' details safe?

Yes, we are PCI-DSS compliant meaning that you can trust us to handle your customers’ sensitive information carefully and correctly.