Blog

How to minimise your customer returns

As customer expectations continue to rise, free returns policies are usually part and parcel of the service retailers provide to customers. But customer returns can…

Later cut off times: how to meet your customers’ expectations

In today’s fast-paced world, customer expectations are higher than ever. Next-day delivery has become the norm, with same-day delivery now quickly gaining traction. As industry…

The benefits of an outsourced contact centre

Outsourcing your customer services is a strategic business decision that could help you grow your business by freeing up valuable resources that could be used…

Top tips for retailers preparing for key shopping events

The experts at Hallmark Consumer Services are accomplished in helping retailers to plan ahead and prepare for the key dates on the retail calendar. Here…