Multi-channel customer support

Specialist support for your customers across multiple platforms

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

If you’d prefer to have a chat, you can also call us on +44(0) 1664 485000

Related Services

Our multi-channel customer support services give your customers easy access to our team to quickly resolve queries in a way that suits them.

We can help your customers to place orders (or place orders for them), answer product or stock queries and provide delivery and tracking information as well as assist with account and payment issues. We can also provide a dedicated technical helpline service if required. Post-sale, we can handle your returns management and answer queries around product exchanges and refunds.

Whatever reason your customers may need to get in touch, our skilled and experienced contact centre team is here to listen, support and ensure they receive a first-class service that’ll make them want to return.

Our multi-channel customer support platforms

Offering your customers multi-channel customer support is key to delivering an exceptional customer experience. By outsourcing your customer services operation to Hallmark, your customers can get in touch in a way that suits them.

We have the skills and resources to handle queries over the phone, email, social media and web chat. Whichever platform, or combination of platforms, you choose, your customers will receive a professional, consistent experience of your brand.

Detailed notes will be centrally stored against each customer, regardless of which platform they used to contact us, so that their purchase history and correspondence is easily accessible and any issues can be resolved quickly and efficiently.

Plus, we’ll work with you to spot trends in queries to help inform your FAQs and cut down on query volumes.

Frequently Asked Questions

How will you answer our calls?

Our experienced contact centre team will answer your calls as if we were your in-house customer services representatives, giving your customers a seamless experience. We will work with you to establish your specific tone, boundaries and FAQs to ensure we mirror you and your business.

Can Hallmark just do some elements of customer services?

Absolutely. Our contact centre services are completely flexible. We can look after all of your customer services or just some elements. For example, we could just take order calls but not queries, or vice versa, or we could purely handle your customer emails, or act as an overflow for your own contact centre. Whatever level of support you need, together we can find a solution that works for you.