Multi-channel order processing

Taking away the headache of processing orders from multiple sales platforms

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

If you’d prefer to have a chat, you can also call us on +44(0) 1664 485000

Related Services

Using our sophisticated systems and software, Hallmark Consumer Services can receive and process orders seamlessly and efficiently across multiple channels, as well as handle refunds, swaps and returns.

Our multi-channel order processing system can simultaneously receive orders via all of your sales channels and ecommerce platforms through reliable and secure API integrations to ensure a smooth transition from order to dispatch.

Your customers’ orders will be pushed automatically from your shopping basket site into our order processing system and will then be picked up by our warehouse management system. You will have full visibility of your orders in one place without the headache of processing them, and our reporting software will provide insights into how each of your sales channels are performing so that you can focus on sales and marketing. And if you need a hand with shopping basket design, we can advise on that too.

You also have the option to ship your orders with an auto-generated branded dispatch note so your customers know exactly where they’ve ordered from, ensuring a professional and seamless service.

Secure payment processing

Our standard payment option for multi-channel order processing is secure online credit and debit card through Verifone, but you could use an online payment gateway like SagePay or PayPal. The only difference is the point at which payment is taken.

Frequently Asked Questions

How do you receive our orders?

We provide a range of integration solutions that seamlessly connect our systems to yours. We can use a standard API integration, use our partnered middleware or we can build bespoke API integrations too. Our IT team are always on hand to talk through the different options to find the best solution for you.

Can I see where and how our orders were placed?

Yes – through our live client portal. We have a reporting suite which can be filtered by order channel, campaign or date, as standard. If a standard report doesn’t show you exactly what you need, our onsite IT team can design and build any bespoke reporting you may need.

Can Hallmark prioritise certain orders?

Yes, we can. We understand that different channels have different requirements. Your Client Manager will work closely with you to put in place tailored SLAs to ensure that each of your customer and order channel requirements are met.