Query handling

A professional query handling service that converts customer experiences into positive ones

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

If you’d prefer to have a chat, you can also call us on +44(0) 1664 485000

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Through our contact centre, our query handling service ensures your customers receive a swift resolution to their query and a positive experience with your brand.

The query handling process can be draining, time-consuming and costly, particularly when juggling other areas of your business. But it is crucial that queries and/or complaints are handled swiftly and fairly to maintain a positive reputation.

By using Hallmark’s query handling service you can rest assured that your customers will be well looked after by an experienced team of customer service agents that have been carefully selected for their experience and excellent communication skills. While Hallmark is looking after your existing customers, you can focus on attracting new ones.

You’ll always be in safe hands with Hallmark

Hallmark is committed to continuous improvement throughout all of our services and we invest in the training and development of our customer services team to ensure they are always well equipped to handle queries with empathy and sensitivity.

Together, we will agree service levels and boundaries so that your messages are delivered professionally and consistently, and for your peace of mind, all calls are recorded and correspondence documented in line with GDPR so you are kept in the loop at all times.

Frequently Asked Questions

How will you deal with our customers’ queries?

Our experienced and empathetic contact centre team act as an extension of your brand, taking on board your tone and values. We’ll work closely with you to establish boundaries and build up a suite of FAQs to manage customer queries and promote first contact resolution wherever possible.