Returns management
Efficient handling of returned items for a positive customer experience
Get in touch today
Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.
If you’d prefer to have a chat, you can also call us on +44(0) 1664 485000
Related Services
Hallmark Consumer Services offers quick product refunds and replacements, collection of the goods and a customer service helpline as part of our returns management service.
Our warehouse management and order processing systems allow us to efficiently process your returned goods and refund or exchange swiftly to ensure the customer experience remains positive.
We will always agree boundaries and permissions with you from the outset and we will give you a PO BOX returns address so that you don’t have to worry about your customers’ returns cluttering up your workspace. You can also specify what you’d like us to do with returned goods, depending on their condition.
A streamlined returns management process
Letting Hallmark handle your returns as part of a complete outsourced fulfilment solution ensures your customers receive a seamless experience and it means less headaches for you and your team. Our customer contact centre can handle returns queries for enhanced customer service and we can also provide valuable insights and data to minimise future returns.
However, if you prefer to handle the returns management process yourself, that’s no problem – we’ll always find solutions that work best for you.
Frequently Asked Questions
Will Hallmark check my returns?
Yes, our experienced team works to client-specific briefs, ensuring your returns procedures on elements such as quality, speed of return, refunds, RMA processes etc are correctly followed.
Can my returned items be reworked into sellable stock?
Yes. Depending on the product and your specific requirements, we can rework items into sellable stock either through our returns department or through our onsite reworks team.
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