Fulfilment services for
multi-channel businesses

Multi-channel retailing can be tricky when you’re juggling and fulfilling orders from multiple sales platforms, and, if you’re not working with the right fulfilment partner, your customer service can suffer.

At Hallmark we understand the importance of delivering fast, efficient third party logistics without compromising the customer experience, which is why we offer tailored fulfilment, packing and customer service solutions that enhance your brand and meet increasing expectations.

Our multi-channel fulfilment services

Hallmark’s sophisticated Warehouse Management System and seamless web integrations makes multi-channel fulfilment simple. From the moment we receive your goods to when they are shipped out to your customers, you will have full visibility of your orders from all platforms in one place without the headache of processing them. We can also handle refunds, swaps and returns and provide a professional contact centre for any customer queries or complaints. And our reporting software will provide insights into how each of your sales channels are performing so that you can focus on sales and marketing.

All of our services are completely flexible and can be combined or used standalone, depending on your needs. Whichever option is right for you, our approach to successful multi-channel fulfilment is based on collaboration. Your dedicated client manager will work closely with you to ensure we are aligned at all times to help you achieve your goals.

Find out more about our approach and how we work with multi-channel businesses here.